KareIQ Terms and Conditions of Membership
1. Introduction
These Terms and Conditions (“T&C”) govern the membership and use of services provided by KareIQ Healthtech Private Limited (“KareIQ”, “we”, “us”, or “our”). By subscribing to any KareIQ Care Plan or Community Plan, including add-on services, the careseeker (“Member”, “Careseeker”) agrees to abide by these T&C.
The term “Services” includes all offerings under KareIQ Care Plans (Care Packages, Disease-Focused Packages, Add-on Services) and KareIQ Community Plans.
2. Membership Scope
Membership applies to:
Subscriber Member: The individual purchasing the plan
Elder Member: The elder receiving services
Primary Next of Kin Member: The designated relative authorized to make decisions on behalf of the Elder Member
All users of KareIQ Services, including app users who are not subscribed to a plan, are subject to these T&C.
3. Term of Membership
Membership begins on the Service Activation Date, which is the date KareIQ confirms all necessary details for service delivery. The term continues for the duration selected at the time of payment or renewal, unless terminated earlier.
4. Services
Services commence within two weeks of payment, subject to registration completion.
KareIQ reserves the right to suspend services for non-payment or breach of T&C.
Members must ensure access to the elder’s residence for service delivery and emergencies.
In emergencies, KareIQ may forcibly enter the residence if access is obstructed. Any damage or loss incurred will be the Member’s responsibility.
Emergency coordination is subject to timely intimation from the Member.
Some services are delivered by third-party providers. KareIQ acts only as a facilitator and is not liable for third-party actions or omissions.
5. App-Based Services
Members must download and use the KareIQ App to communicate, request services, and view reports. KareIQ may update the app periodically.
6. Fees and Payments
Membership fees, setup charges, and security deposits must be paid in advance.
Non-payment within 7 working days of invoice may result in service suspension and termination.
Late payments may incur interest at 12% per annum.
Additional services will be charged at prevailing rates.
Members are responsible for updating payment information and covering any declined transactions.
7. Taxes
All applicable taxes are payable by the Member in addition to membership fees and service charges.
8. Member Responsibilities
Members must:
Provide accurate and complete information
Update KareIQ on medical conditions and records
Ensure safety of KareIQ personnel during service delivery
Not request services beyond the scope of the plan
Not engage in abusive, illegal, or disruptive behavior
Inform KareIQ of any communicable diseases in the household
Not offer gifts or incentives to KareIQ personnel
9. Representations and Covenants
Members confirm:
Legal authority to enter into this agreement
Accuracy of medical records and personal information
Consent to data usage as per KareIQ’s Privacy Policy
Non-transferability of membership
Cooperation during emergencies
Consent to anonymized data usage for research (if opted in)
10. Third-Party Services
Members may need to sign separate agreements with third-party providers.
KareIQ is not liable for third-party service quality, delays, or outcomes.
Relevant data may be shared with third parties on a need-to-know basis.
11. Termination
By KareIQ
With or without cause, with 7 days’ notice
Immediate termination for misconduct, misrepresentation, or undisclosed medical risks
By Member
With 1 month’s written notice; fees remain payable during notice period
12. Cessation of Membership
Non-renewal or death of the Elder Member terminates membership
Services continue for other Members in the household until their term ends
13. Refunds
Refunds are subject to deduction of the current month’s subscription
Amounts less than one month are non-refundable
14. Relationship
KareIQ is an independent service provider. Members cannot bind or represent KareIQ in any capacity.
15. Indemnity
Members agree to indemnify KareIQ and its personnel against claims arising from breach of T&C or applicable laws.
16. Limitation of Liability
KareIQ is not liable for indirect, incidental, or consequential damages. Maximum liability is limited to fees paid in the preceding quarter.
17. Notices
Notices will be sent via email, SMS, or registered post to the contact details provided during registration.
18. Jurisdiction
These T&C are governed by the laws of India. Courts in Kochi, Kerala shall have exclusive jurisdiction.
19. Point of Contact
All communications will be addressed to the Subscriber Member. Members must notify KareIQ of any changes in contact details.
20. Grievance Redressal
Grievance Officer
Email: grievance@kareiq.co.in
Address: KareIQ Healthtech Private Limited, 90A, Canal Road South, Giri Nagar, Kadavanthra, Ernakulam, Kerala 682020
21. Modifications
KareIQ may update these T&C and notify Members via email. Continued use without objection within 3 days constitutes acceptance.
22. Severability
If any provision is deemed invalid, the remaining provisions shall remain in full force.
23. Marketing Consent
The Member and/or their authorized representative expressly agree, acknowledge, and provide consent for KareIQ to use their testimonials, photographs, and video recordings for promotional and communication purposes. This includes, but is not limited to, use on KareIQ’s website, social media platforms, brochures, newsletters, and other marketing collateral.
Such usage shall be in accordance with KareIQ’s Privacy Policy and will not include any sensitive personal information unless separately consented to.
23. Force Majeure
KareIQ shall not be held liable for any delay, interruption, or failure in the performance of Services due to circumstances beyond our reasonable control. These include, but are not limited to, acts of God, pandemics, strikes, natural disasters, civil unrest, governmental orders, or any other unforeseen events.
In the event of a force majeure situation, any inability to deliver part or all of the Services shall not be considered a breach or default by KareIQ. The future course of action, including resumption or modification of Services, shall be mutually discussed and agreed upon by the Parties.
24. Welcome Kit, Membership Form, and Terms & Conditions
It is hereby clarified that the Welcome Kit (if applicable), Membership Form (if signed), online Registration Forms, and these Terms and Conditions (including all annexures) collectively constitute the complete understanding between KareIQ and the Member regarding the Services.
These documents outline the scope of Services, Membership Fees, payment terms, Member details, duration, and any complimentary or add-on services. The Terms and Conditions shall be deemed an integral part of the Registration or Onboarding Form and must be read in conjunction with the same.
25. Survival
Notwithstanding the expiration or termination of the membership or Services, any provisions of these Terms and Conditions that are intended by their nature to survive shall remain in full force and effect. This includes, but is not limited to, clauses related to indemnity, limitation of liability, confidentiality, dispute resolution, and data usage.