Frequently Asked Questions | Kare@Home

We offer comprehensive care packages focused on preventive health and chronic disease management. Each plan is thoughtfully designed to support long-term wellness and can be customized to meet individual needs.

No. At KareIQ, we believe in holistic care. Disease-focused packages are offered as add-ons to our core preventive care plans. This ensures that every customer receives proactive support—not just treatment for existing conditions, but also protection against future health risks.

Our care packages are built for long-term health management and are structured over a minimum duration of one year. While we don’t encourage early discontinuation, customers may choose to end their subscription at the completion of the annual term.

Yes, select on-demand services such as wellness packages (KareBalance and KareMind) and bystander support are available even without a subscription. These services are designed to complement our care packages and are offered independently when needed.

Yes. If your needs evolve, our customer service team can help you customize or upgrade your care plan accordingly.

We offer a range of pre-designed care packages tailored to common elderly care needs. If none of the standard plans suit your requirements, our team will help you customize one based on your preferences and health goals.

No. However, we do offer a complementary trial pack for ₹ 109 which gives you access to 1-week of our HomePlus plan (includes 3 home visits) for new customers before onboarding.

Yes. While our packages are designed to meet common elderly care needs, we understand that every individual is unique. You can work with our team to customize a plan that fits your specific requirements and budget.

No. Visit frequency is tied to the selected package. However, our range of plans ensures you’ll find one that aligns with your needs.

Our caregiving team includes qualified nurses (Diploma/B.Sc), psychologists, and social work graduates—many of whom hold master’s degrees. Each professional is trained to deliver compassionate, high-quality care.

Caregivers are handpicked through a rigorous three-tier screening process led by our founders. We verify backgrounds through references and police clearance checks before onboarding.

Yes. All caregivers undergo first aid and CPR training as part of their induction.

Not necessarily. Caregivers are assigned based on availability and location routing to ensure timely service.

Client safety is paramount. All caregivers undergo background checks and receive training in safety protocols, service quality, and professional conduct. If you have concerns, our operations team is available for immediate support.

Yes. We conduct thorough background checks, including reference verification, police clearance, and emotional assessments using industry-standard tools.

Our preventive care packages start at ₹4,499/month (All inclusive). Pricing varies based on the services selected, and we maintain a transparent pricing policy—everything is listed clearly on our website.

No. We believe in transparent pricing. You pay only what’s displayed on our website—no hidden charges.

All services are prepaid and payable online via debit/credit card, UPI, or internet banking. In line with India’s digital initiative, we do not accept cash payments.

Though our plans are annual, we offer flexible payment options—monthly, quarterly, half-yearly, or yearly. Invoices are generated and shared within one week of payment via your registered email and your customer dashboard.

Currently, we do not offer rescheduling. Our caregivers follow optimized routes to serve multiple clients daily, and changes disrupt this flow. We appreciate your understanding.

You may request visits on specific days of the week. However, time slots are subject to caregiver availability and routing efficiency.

We do not offer cancellation or rescheduling of visits. However, subscribers of our HomePlus and HomeElite plans may pause services for a limited duration each year.

You can contact our operations team via phone or WhatsApp. Alternatively, fill out the contact form on our website, and we’ll get in touch within 24 hours.

Services can begin within 48 hours of your initial contact, provided all required documents are submitted.

Your privacy is our priority. We use secure cloud infrastructure and industry-standard encryption to store and manage your personal and medical data. Access is strictly limited to authorized healthcare professionals and caregivers involved in your care. KareIQ complies with all applicable data protection regulations to ensure your information remains confidential, secure, and accessible only to you and those you trust.

KareIQ is built to respond swiftly and effectively in emergencies. Our caregivers are trained to recognize early warning signs and escalate concerns to our medical team. In critical situations, we immediately notify your designated family contact and coordinate with local emergency services. Additionally, our AI-powered monitoring tools help detect potential health risks early enabling timely intervention and peace of mind.